Sales Tax

• To the extent that we are required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total.
• Please note: the tax amount displayed during checkout is an estimate of the tax applicable to your order. This amount may vary slightly from the actual amount of tax payable in connection with your order due to different tax rates which apply as a result of the origin and destination of the item(s) being purchased, as well as other factors. The actual amount of tax payable in connection with your order will appear in your order confirmation email.

Pricing

• We make every effort to provide current and accurate information relating to prices, but we do not guarantee the accuracy or any such information. All pricing information is subject to change at any time without notice. All prices are in Canadian Dollars (CAD) and do not include applicable taxes.

Payment Options

• You can pay with a credit card. We accept Canadian issued Visa, MasterCard, Discover, and American Express.
• Only one credit card may be used per transaction. This includes bank-issued gift cards with a credit card logo (example: American Express gift cards).
• Your credit card will not be charged until the items in your order are shipped.
• When attempting to place an order on RapalaVIP.ca, a temporary authorization hold may be placed on your credit card. Please be assured, this is not an actual charge and this authorization hold will be removed within 48 hours of your items being shipped. It is up to your credit card issuing bank as to when you will see the authorization hold drop off.
• For your security, your billing name, address and phone number must match that of the credit card used for payment. We reserve the right to cancel any order that does not match our criteria.

Secure Shopping

• We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.
• Should any unauthorized charges appear on your credit card as a result of shopping with Rapala.ca, you must notify your credit card provider in accordance with its reporting rules and procedures.

Rapala strives to fill every order to its entirety. Any item(s) not available when your order is processed will automatically cancel your whole order and you will be notified by email. You will not be billed for any item(s) in this case. If you still wish to receive these items, you must reorder. Visit Rapala.ca to check current availability or to reorder the item(s).

If there is any damage to the packaging or shortage on shipment, Jessica (jstroud@normarkcanada.com) immediately to report the damage or shortage.

Can I pick up my order at your warehouse?
No, customers will receive orders through courrier only.

Do you ship to post office boxes?
Unfortunately, we are unable to ship to post office boxes at this time.

Do you ship internationally?
RapalaVIP.ca currently only ships online orders to locations inside Canada.

Currency
All prices are in Canadian Dollars (CAD) and do not include applicable taxes.

• Contact Mary (service@normarkcanada.com) for any and all returns. She will guide you in the correct process.
• Warranty Rules:
  • Concept Rods – Limited Lifetime Warranty (1 return allowed for that rod purchase in its lifetime)
  • Shift Rods – Limited 5 Year
  • All other Rods – 1 Year Warranty
  • All Reels – 1 Year Warranty
  • Clothing – 1 Month
  • Accessories – 1 Month
• Returns will not be accepted for issues with sizing, if you ordered too many items or similar avoidable issues if you take the proper steps to ensure you ordered the right product. Please make sure you do the proper product research before ordering.